Help Centre

What should I do if I can’t contact the property owner/manager?

If you've arrived at the property and can't gain access, please see our other FAQ: What if I can't access the property when I arrive?

If you're waiting for a response before your stay, please allow the property owner/manager some time to respond: we advise around 3-5 days. If you've still not received a response, there are two ways to contact the property owner/manager:

  • Through your rental inbox. You can send an email or view their contact details here.
  • You can email the property owner/manager via the Send message link on their listing.

Remember: if you were given the contact details of a local representative, always call try calling them first.
If you're still having problems, get in touch with us and we'll try contacting the property owner/manager for you.

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