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Management Response Guidelines

TripAdvisor Support -

TripAdvisor allows the management or representatives of accommodations, restaurants or attractions to respond to reviews written about their property. Please make sure the response is written as you wish to see it posted on our site. In order to post your management response, it must be:

  • Family-friendly - No objectionable language or images.
  • Unique and independent - We allow one response per review posted on our site. Please coordinate with other authorised management or owners of your property to make certain you are the one designated to respond to the review.
  • Original - No material from other sources, including correspondence from a guest or other third party.
  • Professional - Management responses are posted below the review to which you are responding. They are read by all TripAdvisor users, and should be written in a manner that represents the customer service policies of your business.
  • Relevant to all TripAdvisor users - Irrelevant content is subject to removal. Management responses may not threaten or coerce a reviewer, or attempt to suppress reviewer contributions to our site. No accusations of review fraud.
  • Respectful of Personal Privacy - Do not guess the reviewer's identity or include any information that could identify them.
  • Non-commercial - No promotional material of any kind. We reserve the right to reject any URL.

If your response complies with these guidelines, it will typically be published within several business days and you will receive a notification. For more information on why and how to write Management Responses, please take a look at our guide.

To write a Management Response, log in to the Management Centre. In the menu, click the “Reviews” tab, and select “Respond to Reviews”.

TripAdvisor reserves the right to remove a review or management response at any time for any reason. The reviews posted on TripAdvisor are individual and highly subjective opinions. The opinions expressed in reviews are those of TripAdvisor members and not of TripAdvisor LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

In accordance with our Privacy Policy, TripAdvisor does not release anyone's personal contact information.