Help Centre

Management Response Guidelines

TripAdvisor allows the management or representatives of accommodations, restaurants or attractions to respond to reviews written about their property. Please make sure the response is written as you wish to see it posted on our site. In order to post your management response, it must be:

  • Family Friendly: No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No graphic reports of violent criminal activity, or participation in drug-related activity. Reports of deaths will be considered on an individual basis.
  • Unique and independent:  We allow one response per review posted on our site. Please coordinate with other authorised management or owners of your property to make certain you are the one designated to respond to the review.
  • Original:  No quoted material from other sources, no hearsay and no material published elsewhere. This includes correspondence from a guest or other third party.
  • Professional:  Management responses are posted below the review you specify when you write the response. They are read by general TripAdvisor users, therefore they should be written in a manner that is representative of the customer service policies of your business.
  • Relevant to all TripAdvisor users:  Please do not post responses that include content irrelevant to the review in question. No personal insults or irrelevant comments of a personal nature. Management responses may not threaten or coerce a reviewer, or attempt to suppress reviewer contributions to our site. No accusations of review fraud. No responses directed to TripAdvisor staff or comments about TripAdvisor policies. Owner responses must be based on first-hand experiences of management or their staff members.
  • Respectful of Personal Privacy:  No speculation as to the identity of the reviewer. Personal information of any person, including names, addresses, phone numbers or other information that may be used to identify an individual is prohibited.
  • Non-Commercial:  No promotional material of any kind, including incentives for the guest to return, loyalty programmes and URLs that are irrelevant to the review in question. We reserve the right to reject any URL.
  • Written with standard email formatting:  No HTML tags and no excessive ALL CAPS, slang, formatting issues, repeated text or typographic symbols. Please note that most text and paragraph formatting, including lists, will not appear in owner responses. Use the correct alphabet for the language in which you are writing. Do not transliterate into another alphabet. Machine translated management responses that are unreadable or incomprehensible will not be accepted. We will reject management responses written in two languages.
  • Submitted using a valid email address:  No fake email addresses, please. We may need to contact you if there is a problem with your response.

If your response complies with these guidelines, it will typically be published within several business days and you will receive a notification. For more information on how and why to write Management Responses, please visit our guide.

To write a Management Response, log in to the Management Centre. In the menu, click the “Reviews” tab, and select “Respond to Reviews”.

TripAdvisor reserves the right to remove a review or management response at any time, for any reason. The reviews posted on TripAdvisor are individual and highly subjective opinions. The opinions expressed in reviews are those of TripAdvisor members and not of TripAdvisor LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

In accordance with our Privacy Policy, TripAdvisor does not release anyone's personal contact information.

Was this article helpful?