Help Centre

Why isn't my review posted yet?

Most reviews are posted within 24-48 hours. If a review is flagged for a closer look, it can take several weeks to process, especially during our busiest seasons. As a free service to travellers, we do our best to manage publishing speed and quality. We base our decisions on what our members will find helpful and relevant.

Some reviews that take longer to appear on our site include content that falls outside our posting guidelines. For instance:

  • Personal attacks or language that is not family-friendly
  • Comments about other reviews or reviewers
  • Reviews that were submitted for the wrong place or airline

If we can't post your review, we'll notify you by email and let you know the reason why. At that point, you may choose to resubmit your review, keeping our posting guidelines in mind.


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