Help Centre

How can I report that my hotel has closed?

We understand that some properties might want to remove their listing for a variety of reasons. However, we can only remove accommodation listings if the property has permanently closed due to our mission of being a comprehensive source of travel information.

If your accommodation has permanently closed, please report it to our editors by following these steps.

  • Log your Management Centre.
  • From the top bar select "Manage listing" then click on "Name & description".
  • Click on "Listing Support" on the left menu.
  • Click on "Report Closure" and add a comment.
  • Click on "Report Closure" again to submit your request.

Our editors will attempt to verify this change by referring to your official website, social media presence and online travel agencies. If the closure can't be confirmed, your request may not be accepted. We will notify you within 5 working days.

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