The time it takes to process a refund depends on how you paid for the booking:
Paid via our online booking system
Any refund due in accordance with the owner's cancellation policy will be processed 24 hours after the owner cancels the booking.
- Using PayPal: you will typically see the funds in your account within 24 business hours of the refund being initiated.
- Using a credit/debit card: it can take up to 10 business days for the refund to arrive in your account (depends on the card provider).
Paid the owner/manager directly
Please contact the owner/manager to find out when you'll receive your refund. You may find details in the rental agreement (if you have one).