Help Centre

Where can I find check-in details and other arrival information for my trip?

You can find all the information you need for your trip by going to your Rental Inbox. Enter your booking reference number (starting with BR, e.g. BR12345678) and e-mail address to log in, where you can view:


Booking details

The check-in and check-out times will be displayed in the Booking details section, as well as a link to your booking contract and other property information.


Contact the owner for arrival information

The property owner/manager’s contact details will be shown in this section after you make your first payment to confirm the booking.  Alternatively, you can send them a message to ask any specific questions you have about your trip.


Any messages you have received from the owner/manager will be displayed below. Check here for directions to the property and any other detailed information you may need.


Property address and directions

The property address will be shown at the bottom of the Rental Inbox page once you've made a payment to secure your booking. Contact the owner for any specific directions in advance of your stay.


What if there’s a problem accessing the property on arrival?

Although it’s very rare for something to go wrong, read more here on what to do if you have any problems.


Arrival checklist – make sure that you’ve got the information below before you set off:

  • Property address
  • Owner/manager telephone number
  • Key collection information
  • Check-in / check-out times
  • Gas/Electricity/Water management at the property during your stay
  • House rules
  • Our contact information
  • Copy of our Payment Protection policy
  • Copy of your booking contract – you can find that in your Rental Inbox
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