Help Centre

I can't find the property I booked online. What should I do?

Owners can take their listings offline for a number of reasons. They might be fully booked, away on holiday, or doing some renovation work.

If you have made a payment, your booking is confirmed even if the property listing is not online.

You can still access your trip details via your Rental inbox where you can also contact the owner for further details. If you've made the full payment for your booking, you'll have access to the owner's direct contact details.

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