Help Centre

The property owner/manager wants to add a fee to my booking - what are my options?

If an extra fee is not included on the rates at the time of making your booking, the owner can send you a change request for the rental cost or to add a fee. The extra charge may be for bringing a pet or cleaning costs that haven’t been discussed before.

 

You’ll receive a notification via email asking you to view their requested changes and accept or decline within 48 hours.

 

Will my booking be cancelled if I don’t accept the changes?

You are under no obligation to accept the new fee from the owner or property manager. If you take no action, your booking will remain unchanged.

 

If you are concerned about the impact your response may have on your booking, you can contact the owner directly through your Rental Inbox.

 

If the owner decides the booking has to be cancelled:

The owner should initiate the cancellation on their side to make sure that you receive a full refund. If you cancel the booking yourself, the owner’s cancellation policy will apply. You can find a summary through your Rental Inbox.

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