Help Centre

Where do I make the balance payment?

You can pay the remaining balance of your holiday at any point. Simply go to your Rental inbox and click Pay now.

You can pay via credit or debit card, or with PayPal. 

Will you collect my balance payment automatically?

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due Go to your Rental inbox to see when the payment will be taken.

We’ll send you a reminder email 5 days before we charge your card, so if you’d like to make the payment sooner or use a different card, click Pay balance now on your reminder email or follow the instructions in your Rental inbox.

What happens if the automatic payment fails?

Should the automatic charge fail, we’ll let you know via email so you can make the payment manually. We'll also let you know how much time you have to make the balance payment.

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