Help Centre

I can’t pay the balance for my holiday in time, what should I do?

Unfortunately, if the balance isn’t paid by the date specified in your booking confirmation email (and later reminders we send you), the booking will be cancelled automatically.

It may be possible for the balance due date to be extended if there is enough time left before the start of your stay. You should contact the owner directly to discuss this and get their approval. You can do this through your Rental Inbox.

Please note: as outlined in the owner’s Cancellation policy, your booking deposit will not be refunded if you don’t make the balance payment on time.  

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