Help Centre

How quickly will I receive a response?

Many property owners/managers respond within 24 hours, but some a lot quicker. Please be aware of time zone differences when you contact them.


If you sent a booking request:

They have 24 hours to respond to your request. Sit tight and you’ll find out soon whether they can accept the booking.


If you e-mailed the owner/manager:

There’s no time limit for them to respond. However, we recommend that all property owners/managers reply within 24 hours.

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