Help Centre

What is a quote? (for travellers)

If you contacted a property owner about a rental, they should answer any questions and respond with a quote.


The quote confirms your dates of stay and gives you a breakdown of the costs and when payment is due. It also details the booking contract and cancellation policy.


If you're happy with the quote, all you need to do is accept it and pay online. Simply click the Pay Now button in the e-mail you receive from us, or go to your Rental Inbox. Just enter your e-mail address and booking reference (e.g. BR123456) to view and respond to your quote.


If you have any questions about the quote, contact the owner directly by replying to the e-mail from us, or go to your Rental Inbox and click Send the owner a message.

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