We rely on our members - owners and travellers alike - to help us to identify problems. If a review that you have reported violates our guidelines, or we determine that there is something improper about it, we will remove the review. However, simply disagreeing with the content of the review is not sufficient enough to justify removing the review. TripAdvisor does not arbitrate or referee factual disputes.
We recognise that there are two sides to every story and we want members to hear yours. If you have not already done so, we recommend that you submit a response to this review. Your response will appear right underneath the review, so travellers can read both perspectives.
To ensure that your response will be posted, please read through our management response guidelines before writing it.
To submit a Management Response:
- Sign in to the Management Centre.
- Click the “Reviews” tab in the menu.
- Select “Respond to Reviews”.