TripAdvisor allows representatives of accommodations, restaurants or attractions to post one response to each property review. A management response is your opportunity to share your perspective on the reviewer's feedback with future visitors to your page. The response is posted below the review to which you are responding.
For more information on how to craft a Management Response, take a look at our tip sheet.
To write a Management Response, log in to the Management Centre. In the menu, click the “Reviews” tab, and select “Respond to Reviews"".
In order for your management response to be posted, it must meet these guidelines. If it does comply with the guidelines, it will typically be published within several business days and you will receive a notification.
Not registered as an owner yet? Visit TripAdvisor.co.uk/Owners to get started.
If your property is listed through FlipKey or Holiday Lettings, you will need to submit your response through their sites.