Great question! A management response to a review is a good way to share your perspective with travellers who visit your listing.
To write a Management Response, log in to the Management Centre. In the menu, click the “Reviews” tab and select ""Respond to Reviews"".
Here are a few suggestions of what to include:
- Thank your guest for taking the time to provide feedback
- Highlight the positives and mention any upgrades or improvements that might interest returning or potential guests
- Address any specific complaints and explain what you have done to address them
- Be polite and professional, and ensure that your response meets our guidelines.
For more information on how and why to write Management Responses, take a look at our tip sheet.
In order for your management response to be posted, it must meet our guidelines. If it does comply with the guidelines, it will typically be published within several business days and you will receive a notification.
If your property is listed through FlipKey or Holiday Lettings, you will need to submit your response through their sites.