Help Centre

Our guidelines for traveller reviews

We value your contributions and encourage you to interact with your fellow travellers! We also want to make sure that TripAdvisor is a safe and trustworthy source for travel advice and information. To help us with this goal, we ask that you abide by TripAdvisor's Content Policy and the following rules for reviews:

Non-Commercial

We do not allow reviews that contain links or content solely included for promotional purposes.

Relevant

Keep your reviews relevant and helpful to travellers – keep in mind they are reading your review to understand what an experience with the business might be like. For this reason, please don’t include any personal opinions about politics, ethics, religion or wider social issues.   If you have a question or comment for TripAdvisor about our moderation policies, you can contact us via the Help Centre. Questions directed to property owners or other travellers will be removed. If you do have a question or comment for TripAdvisor users, you can post in our forums. In addition, each property has a questions and answers feature on their listing – post your questions to property owners there!

Unbiased

Reviews are most helpful when they provide unbiased advice. We don't allow individuals or entities who own or are affiliated with a property to post reviews of their business or competing establishments. Reviews submitted in an attempt to blackmail a listing will not be published. If you suspect a review is fake or doesn't meet TripAdvisor’s posting guidelines, you can use the “Report Problem with Review” feature located at the bottom of each review.

First-Hand

Our community wants to hear about your experience. This means no second-hand information, rumors or quotations from other sources. Please only provide reviews based on substantial experiences you’ve had and be sure to include enough detail in your review that other travellers will find your advice helpful.

Easy to Read

We have a required character count for reviews – fill up the space with details about your trip and do not include extra characters or spaces.  

Listed by TripAdvisor

Submissions must relate directly to the property to which it is submitted, so please ensure you are submitting your content to the correct listing on TripAdvisor. If you post content to a specific business on our site, it must be for an accommodation, restaurant, attraction or airline that meets our listing requirements. For holiday rentals, we partner with FlipKey, Holiday Lettings, Niumba, Home Away, HouseTrip and Holiday Home Rentals. Cruise listings can be found on our partner site http://www.CruiseCritic.com.

Holiday Rental Reviews

In addition, holiday rental reviews should be:

Recent

To keep content freshly for our readers, we ask that you stick to writing about experiences that occurred within the current calendar year or up to two calendar years prior.

Based on term stays

We welcome you to share your thoughts on any stay that is 90 days or less.

Relevant to travellers

Keep in mind that our reviews are intended to help travellers with their holiday plans – as such, we kindly ask that you stick to writing about holiday rentals only. That means no reviews on corporate, interim, transitional or temporary housing.

Written after check-in

We kindly ask that you write about your experiences after you check in to your holiday rental. To help ensure authenticity in our reviews, we currently don’t accept submissions that occur during the booking process or before arrival at the property.

Verifiable by the name on the rental contract

To help ensure authenticity in our reviews, you will be asked to enter the name of the person in your party who signed the lease agreement. (This required field appears at the top of the Write a Review form.) NOTE: We do not share this name publicly on our site.

Can be documented by rental owner

If a holiday rental owner cannot confirm that a reviewer was a guest, we send the guest a request for documentation. This is simply to ensure that the correct owner and property is credited for your review.

Listed by TripAdvisor

Holiday Rental listings are provided to us by our partner sites: FlipKey, Holiday Lettings, Niumba, Home Away, HouseTrip and Holiday Home Rentals. When rental owners remove their listings from one of these services, their TripAdvisor rental listings are removed as well. Unfortunately, we are unable to publish reviews for vacation rentals that are no longer listed on TripAdvisor.

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