Confirmation is typically received within 48 hours of booking, subject to availability.  Once we receive notification from our local operator, a second email is sent with either confirmation or notice that the tour is unavailable for your requested time/date. 

A tour may return unavailable due to a few different reasons. 

• The tour date or time requested is no longer available
• Unexpected closures of locations visited or roads used during tour, etc.

We apologize for any inconvenience, however feel free to check our website for similar tours/activities that you may enjoy.

Tours rejected by the Tour Operator will generally be refunded immediately. However, if we have e-mailed you with options for this tour, we may not begin the refund process until we hear back from you concerning those options. Please always be sure to reply as soon as possible with what you would like to do with your tour to give our agents the maximum amount of time to assist you.