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Responding to Reviews (Owners)

  • Notification Owner Response Guidelines
  • How can I edit or delete a Management Response?
  • Two guests in the same party each wrote a review. Is this allowed?
  • Management Response Guidelines
  • What's a Management Response?
  • As an owner or manager, how do I report a review that violates your guidelines?
  • Why wasn't the review I reported removed?
  • Can I ask my guests to write reviews?
  • As a business representative, how can I report that a guest threatened me with a bad review?
  • What can I do if my business is penalised for fraud and I don't know why?
  • As an owner or manager, how do I respond to a review on my listing?

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