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Responding to Reviews (Owners)

Responding to Reviews (Owners)

Notification Owner Response Guidelines
How can I edit or delete a Management Response?
Two guests in the same party each wrote a review. Is this allowed?
Management Response Guidelines
What's a Management Response?
As an owner or manager, how do I report a review that violates your guidelines?
Why wasn't the review I reported removed?
Can I ask my guests to write reviews?
As a business representative, how can I report that a guest threatened me with a bad review?
What can I do if my business is penalised for fraud and I don't know why?
As an owner or manager, how do I respond to a review on my listing?

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TripAdvisor LLC is not a booking agent or tour operator, and does not charge any service fees to users of our site. However, you should be aware that agents who list travel packages with us may not have included all fees and surcharges in their listed prices. Airfares, in particular, are frequently subject to additional fees (many of which are required by law). Examples include the Federal September 11th Security Fee, international departure and arrival taxes and fees, federal excise tax, and other service, handling and miscellaneous fees and surcharges. When you book with one of our partners, please be sure to check their site for a full disclosure of all applicable fees as required by the U.S. Department of Transportation.

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