Help Centre

When will I receive my refund?

The time it takes to process a refund depends on how you paid for the booking:

Paid via our online booking system

Any refund due in accordance with the owner's cancellation policy will be processed 24 hours after the owner cancels the booking.

  • Using PayPal: you will typically see the funds in your account within 24 business hours of the refund being initiated.
  • Using a credit/debit card: it can take up to 10 business days for the refund to arrive in your account (depends on the card provider).

Paid the owner/manager directly

Please contact the owner/manager to find out when you'll receive your refund. You may find details in the rental agreement (if you have one).

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