Help Centre

How do I fix my email notifications for messages?

If it seems like your email notifications aren't working because you received an email from TripAdvisor notifying you of a new message, but you don't see the message in your Messages Inbox, it is because we occasionally remove messages from member inboxes when we get complaints about abuse of our messaging feature. Abuse includes messages containing advertising, spam or inappropriate content according to our guidelines. We delete these messages to minimise unnecessary exposure of such material to our members.

In these cases, we are unable to retract the email notification that you received, as notifications usually go out immediately after the message is sent.

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