Help Centre

Why was my booking canceled?

We’re sorry your booking was canceled - we know how disappointing this can be.

If you paid through our website then you should have received an email to confirm the cancellation, explaining why the booking was canceled.

If you haven’t received the cancellation email, or you have further questions about why your booking was canceled, please contact the property owner/manager directly.

You can also go to your rental inbox to check the details of your refund (if you’re owed one) and to contact the owner.

Please be rest assured that we take the cancellation of bookings very seriously and impose a charge on owners who repeatedly cancel.

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