Great question! A management response to a review is a good way to share your perspective with travellers who visit your listing.
To write a Management Response, log in to the Management Centre. In the menu, click the “Reviews” tab and select "Respond to Reviews".
Here are a few suggestions for what to include:
- Thank your guest for taking the time to provide feedback
- Highlight the positive and mention upgrades or improvements that might interest returning or potential guests
- Address any specific complaints and explain what you've done to address them
- Be polite and professional, and ensure that your response meets our guidelines.
In order for your management response to be posted, it must meet our guidelines. If it does comply with the guidelines, it will typically be published within several business days and you will receive a notification.
Not registered as an owner yet? Visit TripAdvisor.co.uk/Owners to get started.
If your property is listed through FlipKey or Holiday Lettings, you will need to submit your response through their sites.