Help Centre

What should I do if I get an error message about signing in with Facebook?

There are a few reasons why you might have received an error message when you sign into TripAdvisor with your Facebook information:

  • You may have merged your TripAdvisor Facebook app with your TripAdvisor account before.
  • You may have tried signing into TripAdvisor with Facebook previously.
  • You may have more than one Facebook account or TripAdvisor account.
  • You may use TripAdvisor or Facebook on a shared computer.

Most users who receive error messages are attempting to connect a Facebook account to a TripAdvisor account, when that Facebook account is already connected to a different TripAdvisor account, or vice versa.

If you get an error message while attempting to sign into TripAdvisor with Facebook, please copy the message and send it to us via the contact link found on the error screen.

We will help you figure out why you are getting an error message, and we'll troubleshoot it with you. When you contact us, please give us any information that might be helpful, such as how many Facebook and TripAdvisor accounts you have, and whether you share a computer with anyone.


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