Help Centre

Guidelines

Writing Reviews

• ★ TripAdvisor’s Content Policy
• Our guidelines for traveller reviews
• Photo and Video Guidelines
• Our guidelines for holiday rental reviews
• What are airline reviews?
• What if I notice a review on the site that isn't in the right place?

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Responding to Reviews (Owners)

• Notification Owner Response Guidelines
• How can I edit or delete a Management Response?
• Two guests from the same party each wrote a review. Is this allowed?
• Management Response Guidelines
• What's a Management Response?
• As an owner or manager, how do I report a review that violates your guidelines?

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Listing Guidelines

• What is a listing?
• What kinds of places does TripAdvisor list?
• How do I request that a place or business be added to TripAdvisor?
• Why was my listing request rejected?
• As a traveller, how do I help correct inaccurate business information?
• Restaurant listing guidelines

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Managing Your Listing (Owners)

• Tips & Guidelines on updating your business details
• Property Video Guidelines
• Why should I list my business on TripAdvisor?
• How can I get listed?
• How can I register and verify myself as a business representative?
• Does my business need to be listed on TripAdvisor for someone to review it?

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Fraud

• TripAdvisor is offering me an incentive for a review – is that okay?
• What is considered fraud?
• Does TripAdvisor screen reviews?
• Why doesn't TripAdvisor use name authentication or require proof of stay?
• How do I report an inappropriate review?
• What should I do if a business owner asks me directly to remove a review?

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Other Guidelines

• Guidelines for Links
• Guidelines for Usernames/Profiles
• Guidelines for Messages
• Untitled
• Guidelines for Helpful Votes
• Guidelines for Travel Guides

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Site Features

Getting Started

• Can you help me contact a business listed on your site?
• How do I search on TripAdvisor?
• Can TripAdvisor suggest what I should do on a trip?
• What is a rating?
• How do I get started using TripAdvisor to research my trip?
• What is TripAdvisor's Popularity Index?

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Navigating TripAdvisor

• Where can I find information about the safety of a destination?
• What is the Just for You feature?
• What is Travellers' Choice?
• What is the Browse Nearby map?
• What is the Certificate of Excellence?
• What is the TripAdvisor / Kiva partnership and how can I participate?

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Holiday Rentals

• How do I search for a vacation rental?
• How do I pay for my vacation?
• How do I contact the property owner/manager?
• How do I review a holiday rental?
• How do I edit the dates/number of people on my booking?
• How do I know if my booking is confirmed?

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Flights

• Does TripAdvisor offer any air mile promotions or campaigns?
• How much will baggage fees cost on my flight?
• What do I do if I found the perfect flight on TripAdvisor, but on the supplier's website, the details have changed?
• What is TripAdvisor Flights?
• What are Air Watch alerts?
• How should I book flights when travelling with my child?

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GreenLeaders

• As a guest, how can I give feedback on a business's green practices?
• How will you verify a GreenLeader's environmentally friendly practices?
• How are GreenLeader applications scored?
• What is the TripAdvisor GreenLeaders Program?
• How can I apply to be a GreenLeader?
• What are the levels of the GreenLeaders Programme?

Community

Forums

• ★ Our guidelines for Forum posts
• What languages can I use on the forums?
• Understanding forums lingo
• Beyond destination forums
• How do I edit or delete my forum posts?
• How do I report an inappropriate forum post?

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Destination Experts

• How do I report inappropriate behaviour by a destination expert?
• How do I create and edit forums Top Questions?
• How do I nominate a destination expert?
• Who are the destination experts on the forums?
• How are destination experts chosen?

Member Centre

• What is TripCollective?
• What are the city pages in the member profile?
• How do I change or remove pins on my travel map?
• How do you calculate the Travel Map stats on my profile?
• I pinned a city or place as "Want to go" but I don't see a corresponding city page. Why?
• I've added pins to my travel map but they're not appearing. Why?

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Private Messages

• How do I send a message?
• How do I turn off messaging?
• How do I block/unblock a member?
• Does TripAdvisor monitor messages?
• How do I fix my email notifications for messages?
• What is message inbox?

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Saves

• What's the best way to organise my saved items?
• How do I print my saved trips?
• What is your saved trips page?
• How do I edit or delete items I saved?
• How do I save a hotel or other spot that I want to remember?

Technical Support

Account Settings

• Why am I not receiving e-mail responses?
• Why did I get an email saying that my password changed?
• How do I change my Home Airport?
• How do I close my member account?
• How can I change the e-mail address on my account?
• Why is my account disabled?

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Membership

• Will you share my private information (like my e-mail address) with other members?
• What is my profile?
• What are the rules for TripAdvisor contests and giveaways?
• How do I become a member?

Facebook

• How do I sign in with Facebook?
• Why does my real name or Facebook picture show on TripAdvisor?
• How does my shared content appear on Facebook?
• Why are some reviews credited to "A TripAdvisor reviewer on Facebook"?
• How does TripAdvisor use Facebook to personalise my experience?
• What is the TripAdvisor Facebook app?

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Mobile

• How can I give you my feedback on the mobile application?
• How can I access TripAdvisor on my phone or tablet?
• What languages does the TripAdvisor mobile app support?
• What is the TripAdvisor mobile application?

Photos and Videos

• How do I add a photo?
• Why can't I watch videos on TripAdvisor?
• How do I change the caption on my photo?
• How can I remove one of my photos?

Widgets and Content Licensing

• What TripAdvisor content is available for my website?
• What widgets are available for free for my website?
• Who can use TripAdvisor widgets?
• How do I add widgets to my website?
• Can I use widgets in my e-mail?
• How can I fix technical problems with my widget?

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