Help Centre

How do damage deposits work for travelers?

We collect, hold and return damage deposits for most online bookings made through the TripAdvisor vacation rental platform and network of sites, but some are managed by the property owners.

You can check the details and status of your damage deposit in your rental inbox 

If TripAdvisor is holding the damage deposit

You pay the damage deposit when settling the full balance for your holiday.

10 days after you check out from your stay, unless the owner raises a claim, we will initiate transfer of the refund*.

*If you paid via PayPal you should receive the refund on the same day it is initiated. If you paid by debit/credit card, timings depend on your card provider - the average is three days.

If your card has expired/been renewed or you’ve switched to a new account but remained with the same bank within the last 6 months, the damage deposit refund should be processed as normal.

Note: If you’ve closed your account and moved to another bank please contact us with your new details in order to process your refund. 

If the property owner/manager is holding the damage deposit

The property owner/manager who you booked with is responsible for any repayments of your damage deposit.  

Ask them directly if you’d like to know how your damage deposit will be refunded. Your booking contract might outline a timeframe for refunding your deposit.


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