Help Centre

I just bought a hotel/restaurant/attraction already listed on TripAdvisor; can I start with a clean slate?

Congratulations on your purchase! And, yes, you can start your property with a clean slate on TripAdvisor.  To process an ownership change for your listing and to remove photos and reviews written under the previous ownership, we require official proof that ownership has been transferred.  Please note that the removal of reviews and photos may affect your ranking.

Here's how:

  1. Log in to your TripAdvisor account register and verify as the new business representative. 
  2. Visit the owner support page. Be sure to update the 'Your Property' and 'What do you want to do' menu with the option 'Report ownership change'
  3. Fill in the required information and provide us with the links or licence that we need to verify your ownership change.

Once we verify the information, we'll make the appropriate changes to your property listing. Please note that only new management may initiate this request. 


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