Help Centre

How do I report an inappropriate review?

If you are a traveller, clicking the "Problem with this review?" link on a review will allow you to report it to our editors. Use this feature if you feel that a review is suspicious or violates our guidelines.

If you would like to report an inappropriate review for a property you own or manage, we require you to register and verify your identity as a business representative, and then report the review through your Management Centre.

We have technology in place, as well as a team of editors, to moderate reviews. But no system is perfect, and we are continually working to stay ahead of those attempting to game the system. Occasionally, an inappropriate review may slip through the cracks. In these rare instances, please report the material to us and help maintain the high quality of the content of our site.


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