Help Centre

Questions & Answers Guidelines

Questions & Answers is a feature that allows visitors to ask questions about a property, and to get quick answers from business representatives, past reviewers and other members of our travel community. All questions and answers must adhere to the following guidelines:

  • Content must be  family-friendly.
  • No questions or answers are permitted from users under the age of 13.
  • Content must be original. Copied and pasted questions or answers are not permitted, even if you own the copyright to the source material.
  • Links or contact information of any kind may not be included in questions or answers.
  • If you are a business owner or representative, you must disclose your affiliation with your business when asking or answering questions. To answer a question about your business, you must be registered and verified as an  owner or representative.
  • Questions posted on a business listing must be directly relevant to a visit to that business. Questions about the business or services nearby (as they pertain to a property stay) are permitted; questions about other businesses should be asked on the listing for each business. If you have questions about multiple businesses, please ask on each business listing or use our forums. General questions about travel to a destination may also be asked in our forums, where available.
  • The Questions & Answers feature is a trip-planning tool. It is not the appropriate venue for reviews or for questions or comments about a past visit. Please submit reviews using the "Write a Review" button on the business listing. Please contact the business directly for booking enquiries, or search availability from the business listing if available. Questions may be answered by business owners/representatives, past reviewers or other members of our community. Please do not direct questions toward a specific owner or past reviewer.
  • Answers should directly answer the question asked. Please keep answers as objective and to-the-point as possible. Please keep in mind that Questions & Answers is not a discussion forum. All answers should be relevant to the original question asked, and follow-up questions should be asked as separate questions.

TripAdvisor reserves the right to remove any question or answer for any reason. We'd like to keep removal of questions and answers to a minimum, but we will take the necessary action to keep the feature helpful and welcoming. For more information, visit our  privacy guidelines  and terms of service.

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