Help Center

How do automated balance payments work?

We’ve heard your feedback. We know that your day-to-day life can be busy and you don’t always have the time to read e-mails.

That’s why we’ve simplified our booking process, so you don’t need to worry about paying your balance on time.

Will my balance payment be taken automatically?

Go to your Rental Inbox to see if we’ll take your balance payment automatically. This will happen if:

  • You paid your booking deposit via our online platform
  • You paid your booking deposit using a debit or credit card

Please note: We will attempt to automatically take your balance payment 10 days before it’s due on the card you paid the deposit with.

Example: Your balance due date is 15 September 2016. We will try to charge your card on 5 September 2016.

Why 10 days? If the auto-payment fails, you’ll still have more than a week to make the balance payment. If that happens, we’ll remind you via SMS and e-mail.

 

Can I opt out of the automated balance payment?

No. It’s not possible to opt out of being automatically charged.

 

What if I can’t pay with the same card or can’t pay on that day?

Don’t worry, you can pay with a different card or PayPal account any time before the auto-payment date. If the automated charge is unsuccessful, you’ll still have more than a week to make the balance payment using a different payment method.

 

Will my balance payment be taken automatically if the booking was edited?

If your booking was edited when you’d only paid the booking deposit, we’ll update your balance due date and automatically take the balance payment 10 days before the updated balance due date.

If your booking was edited after you paid your full balance and you’ve got an outstanding additional balance payment, we won’t charge your card automatically.

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