Help Center

Why do I get an error when I try to pay for my booking?

There are a few reasons why a payment may not be successful. Try some of our troubleshooting tips:

If you're paying by card:

  • Double check your credit or debit card details to ensure your billing address matches the one your card is registered to

  • Ensure that the limit on your debit or credit card covers the payment due

  • If you’re paying with a different currency, check with your debit or credit card provider to ensure it can be used for transactions in foreign currencies

  • Some debit or credit card providers may block the online transaction as part of their security measures (for example, if there is an abnormally high payment or foreign currency transaction). Contact your debit or credit card provider to confirm the transaction, and they can release it for you

If the card errors persist after checking the above, try an alternative card or payment method, or contact your card provider for further assistance

If you’re paying with PayPal:

  • Double check your PayPal account to ensure your linked payment cards are up to date, or that your PayPal balance is sufficient

  • Ensure your PayPal account is verified

  • PayPal may have limits on the transaction amount for your particular country. Contact PayPal if you’re unsure about your allowance

Remember: Errors may be linked to the payment card rather than your PayPal account. If the troubleshooting steps above don’t solve the error, contact PayPal for further assistance.

Possible technical difficulties:

  • The error could also be caused by your browser (i.e Firefox, Safari, Chrome). Try using a different browser to process your payment

  • Clear your browser files (caches and cookies and temporary internet files)

  • Occasionally, our website may be going through updates which can cause short, temporary issues. After 30 minutes, refresh the page and try to submit the payment again

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