Help Center

What should I do if my booking is in a hurricane-affected area?

If you’re concerned that the property you’ve booked has been or will be impacted by a hurricane, contact the owner/manager straight away. They’ll be able to tell you if their property is near the projected path of the storm. You can do this through Manage My Booking.

If you can’t reach the owner, then contact us and we’ll assist you.

 

I'd like to cancel my booking because of a hurricane

If you'd like to cancel your booking, please contact us straight away. We’ll do our best to reach an agreement with the owner and help you find a new place to stay if needed.

 

I couldn’t travel to my destination due to a hurricane - what should I do?

If the hurricane prevented you traveling to your destination, please get in touch with us. We’ll do all we can to help.

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