Help Center

Search the Help Center

Guidelines for private messages

TripAdvisor Support -

  • Family-friendly - No objectionable language or images.
  • Authentic and original - Do not post copyrighted material or content published elsewhere.
  • Written from a traveler's perspective, not an owner's - Messages should not be written by owners or managers of accommodations or other businesses posing as travelers. Members affiliated with a business or property must identify themselves as such and abide by our other guidelines.
  • No Spam - Members should refrain from "spamming" other members. Mass communications are not permitted.
  • Relevant to other travelers - Private messaging is intended for travel-related discussions between members. Messages should not contain any personally insulting language or descriptions, smear campaigns, or content which is not related to travel. Private messaging should not be used for general political, ethical or religious opinions or to harass or impersonate other members. Harassment and spam can be reported while viewing private messages.
  • No Soliciting - Private messages should not contain promotional material, special offers, or solicitation for services, surveys, or solicitation for support in legal matters.
  • Written by a registered member who is at least 13 - Private messaging may only be used by registered members who are at least 13 years old.
  • Sharing personal information - As with any web site or email program, please be cautious about sharing your personal information (your real name, email address, phone number, street address, or IM name, for example).
  • No impersonation of TripAdvisor staff - Members may not impersonate TripAdvisor staff or misrepresent TripAdvisor policies. Screen names and message content should not contain anything that would suggest you work for TripAdvisor.
  • Written with standard e-mail etiquette - Messages should be written in standard sentence format without ALL CAPS. HTML tags or typographic symbols will not appear in delivered messages.

 

Important note on personal information - We never give out anyone's personal contact information, external e-mail address or real name. TripAdvisor values your privacy - for more information, please read our privacy policy.