Great question! A management response to a review is a good way to share your perspective with travelers who visit your listing.
To write a Management Response, log in to the Management Center. In the menu, click the “Reviews” tab and select "Respond to Reviews."
Here are a few suggestions for what to include:
- Thank your guest for taking the time to provide feedback
- Highlight the positive and mention upgrades or improvements that might interest returning or potential guests
- Address any specific complaints and explain what you've done to address them
- Be polite and professional and ensure that your response meets our guidelines.
For more information on why and how to write Management Responses check out our tip sheet.
In order for your management response to be posted, it must meet our guidelines. If it does comply with the guidelines, it will typically be published within several business days and you will receive notification.
If your property is listed through FlipKey or Holiday Lettings, you will need to submit your response through their sites.