Tripadvisor allows business representatives to post one response to each review. This feature lets you respond to the review and tell your side of the story. Your management response will appear alongside the review it refers to, so that travelers can read both perspectives.
To write a Management Response:
- Log into your Management Center.
- In the top navigation bar, click Reviews.
- From the drop-down menu select Review Response.
For more information on why and how to write Management Responses check out our tip sheet.
Only management responses that meet our guidelines will be posted within 24-48 hours. This process may take longer if your response is flagged for a closer look.
TIP: Updating your username will change how it is displayed for future management responses. This action is not retroactive and will not remove the name previously associated with your management responses.
For more information check out our Insights articles.