Help Center

What constitutes a first-hand traveler review?

We accept reviews that detail first-hand experiences with the facilities or services of an establishment. General discussion that does not detail a substantial experience will not be posted. In addition:

  • No second-hand information or hearsay (unverified information, rumors, or quotations from other sources or the reported opinions/experience of others).
  • No reviews written by ownership, management or other representative of the airline, property or chain that the property belongs; including past employees, volunteers or anyone associated with/related to employees of property or chain of properties in question.
  • No reviews written by vendors employed by the airline, property or chain of properties.
    Individuals affiliated with an airline or property may not review other properties of the same type (accommodation, airline, restaurant, or attraction) within the same city or town, or within 10 miles of that property.
  • Individuals affiliated with an airline property or chain of properties (such as employee) may not review competitors.
  • No ratings or comments about aspects of a business or airline you did not experience. For example:
    • You can write a review of an experience with the front desk of a hotel if you then chose not to stay overnight, but you may not rate the sleep quality.
    • Unfortunately, we are unable to accept reviews of vacation rental experiences that occurred during the reservation process or before arrival at the property. 
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