Help Center

Listings that have closed or moved

  • What if a business permanently closes?

Depending on the type of business, our editors may take different actions. As restaurants and attractions tend to close and reopen quite often we flag these listings as CLOSED.  Closed Accommodation listings are removed from our site.

If a listing temporarily closes for renovation or seasonal closure, we keep the listing on our site, and we do not mark it as closed.

If you are a business representative see also What can I do if my business is temporarily closed or cannot accept reservations?

  • What if a place or business moves to a new address?

Depending on the type of business, our editors may take different actions. Restaurants and attractions often move within the same city. In this situation, we update the address on the original listing. If they move to a different city, even if the location is just across the city border, the experience of the travelers will be impacted so we mark the original listing as MOVED and create a new one for the new address.

For accommodations, we treat the relocation as a closure, therefore we remove the original listing from our site and create a new one for the new address.

  • What if a business with a new name opens at the same address as the previous business?

This frequently happens for restaurants, but can also apply to other businesses. Our editors will mark the original listing as CLOSED and create a new listing for the new business.  In order to update the existing listing, we must be able to verify that the business is exactly the same, other than the name change.



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