If you’d like to provide feedback about your stay, including the conduct of the property owner/manager, submit a review to share your experience with other travellers. Reviews are published on the listing, where the owner/manager can respond to them.
If you’re still on holiday, raise your concerns with the owner/property manager, so they have the opportunity to address these accordingly. It’s important that you don’t leave it until you get home, unless you’ve been unable to contact them.
Take photos or videos supporting your complaint and keep any documentation such as receipts or relevant correspondence.
What if the owner and I can’t reach an agreement?
If you’ve contacted the owner/manager but they haven’t made any attempt to address or resolve your complaint, please contact us with full details and your evidence. We’ll then step in to review your case and keep you informed.