We’re continuing to review our policy in line with the World Health Organization and government guidelines. As this unpredictable situation develops, the health and safety of our customers is our highest priority so please check back to this page regularly for the latest update on our policies.
Cancelling your booking:
Please note, any refunds will be made according to the cancellation policy you’ve agreed to at the time of booking. If you wish to cancel your booking, you can do so in your Inbox by clicking on the Cancel Booking button. Once cancelled, any refunds due to you will be automatically processed back to your original payment method.
Paying your balance:
We understand that you may be unsure if you’ll be able to go on your trip and to allow you additional flexibility and help you decide nearer the time whether you wish to travel, you can discuss moving your balance payment with the owner. Please contact the owner in the first instance and ask them to contact us on your behalf to facilitate the change in our system.
To check when your balance is due, log in to your inbox, select your booking and you’ll see the due date under your booking payment breakdown.
Changing your booking dates:
If you’d like to move your booking dates you can request the change through your inbox, by selecting the relevant booking and clicking on the Edit booking button. If you don’t see the Edit booking button, you can send the owner a message to request the change.
Ensure you’re changing the dates on your booking through our secure platform, so we will be able to protect your booking under our Payment protection policy.