1. TripAdvisor Help Center
2. Site Features
3. Vacation Rentals

Vacation Rentals

• How do I search for a vacation rental?
• How do I pay for my vacation?
• How do I pay by American Express?
• Where is my booking receipt or itinerary?
• What is the difference between 'Ready to book' and 'Need more information'?
• What is TripAdvisor Payment Protection?
• How do I know my booking is safe?
• I can't find the property I booked online. What should I do?
• How can I view and manage my booking?
• How do I edit the dates/number of people on my booking?
• How do I review a vacation rental?
• The property owner/manager wants to change my booking - what are my options?
• The property owner/manager wants to add a fee to my booking - what are my options?
• The owner wants to cancel my booking. What should I do?
• Why can't I call the property owner/manager before booking?
• How do I contact the property owner/manager?
• How do I know if my booking is confirmed?
• What should I do if I can’t contact the property owner/manager?
• What if I can't access the property when I arrive?
• What if the owner and I can’t reach an agreement on a damage deposit claim?
• Why haven’t I received my damage deposit back yet?
• What is TripAdvisor's guest booking fee?
• Where can I find check-in details and other arrival information for my trip?
• How do I make a Payment Protection claim?
• How do damage deposits work for travelers?
• My booking was cancelled due to an overdue payment (For guests)
• How do private rooms work? (For guests)
• How do automated balance payments work?
• Why was my booking canceled?
• When will I receive my refund?