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What do star ratings for hotels mean?

Hotels' star ratings are provided to us from third-party partners, such as Expedia, Giata, and national ratings organizations.

TripAdvisor employees are unable to change these ratings. If you are an owner and believe your star rating is incorrect, please contact your star rating provider.

  • South Africa: TGCSA
  • New Zealand: Qualmark
  • England: TheAA and VisitEngland
  • Jersey: TheAA and Jersey Tourism
  • Accommodations not partnered with the providers listed above and accommodations in all other countries: Expedia or Giata
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